Terms & Conditions

Lesson Participation

Riding Attire:

Students will dress in proper riding attire appropriate to the weather consisting of:

Long Pants: Breeches, leggings, joggers, sweatpants, or riding tights. No jeans, denim, slacks or lounge pants.
Fitted/Semi Fitted Shirt with sleeves: Loose or billowing clothing is not permitted for riding as it can pose a safety risk.
Riding boots: Boots with a smooth sole and defined heel not more than 1 1/2 inches high are required. Students will not be permitted into the arena wearing sneakers or sandals. Wearing the incorrect shoes will forfeit the lesson without a refund or option to reschedule.
Riding helmet: An ASTM approved riding helmet will be worn at all times while participating in mounted activities. Helmets are available to borrow for the lesson, but purchasing your own is highly suggested. We are happy to offer suggestions or check out our Helpful Reads page for what to look for when choosing a helmet.
Weather appropriate accessories: Jackets and coats should be fitted and without excess zippers, buckles and buttons. Jackets and coats cannot sit below riders hips. Students can wear gloves, ear warmers, beanies, and/or neck gaiters as needed. Gloves must be slim and fitted to hands. Beanies must fit under a helmet without impeding the proper wear of the helmet.
Dangling jewelry, accessories or clothing are not permitted.

Farm Rules:

Students, parents, siblings and guests will abide by the following rules. Our rules are to ensure a safe and fun learning experience for all students, and keep our horses happy and healthy:

NO SMOKING on farm property.
Children MUST be supervised by a parent or legal guardian at ALL times.
For safety reasons, parents, siblings and guests must remain outside of the area. Parents, siblings and guests will remain in the designated guest area. The picnic table and playset are available for use.
Children age 13 and over may be dropped off for activities with prior consent from the instructor. This consent can be revoked at any time for any reason.
Listen to the instructor and follow their instructions at all times. Riders not following instructions or acting in an unsafe or disrespectful manner will be asked to dismount or cease activity immediately. This rule is for your safety, the safety of other participants, and the horse's well-being.
All riders regardless of age participating in mounted activities MUST wear an ASTM approved riding helmet at all times while mounted.
Do not enter the arena or pastures unless specifically instructed by your instructor.
Personal pets are not permitted on farm property.
Please respect the property of Solsbury Hill Farms and other riders.
Take all trash with you.
No running, screaming, loud noises, or horseplay on the farm. This includes while in direct contact with the horses, areas around the horses, and the designated guest areas.
Please refrain from opening umbrellas while lessons are in progress as they can cause the horses to spook.
Ask before petting any of the horses or animals you may encounter at Solsbury Hill Farms.
DO NOT chase, follow, or harass any of the animals found on Solsbury Hill Farms property.
DO NOT feed ANYTHING to the animals. This includes any hay found on the ground. Some of our animals are on special diets for their health.
DO NOT enter any animal pens without permission.
DO NOT stick your fingers through any fence, pen, cage or gate.
When approaching a horse, speak softly so as not to startle it.
Approach all horses from the side, never from directly in front or behind them.
Horses will be tied in designated areas only.
After you enter any gate, close and latch it behind you.
Do not let tack drag in the dirt or leave bridles/reins on the ground.
Clean all grooming supplies after use.
Do not climb on gates or fences.

Payments

Lessons, events and clinics are to be paid in full in advance.
Lessons will be paid the month in advance.
Payment for plans will be set to charge automatically.
It is the responsibility of the student, parent or guardian to provide cancellation notices and cancel recurring payments.
Students not on a plan will also pay in advance.
Payment is due before any services are rendered.

Cancelations and Rescheduling

Membership billing is for one month. Students not part of our membership program are billed for 4 lessons at a time.
Lessons MUST be cancelled at least 24 hours in advance to qualify for a make-up lesson.
Lessons cancelled with less than 24-hours' notice or no calls/no shows are charged full price for the missed lesson and do not qualify for a make-up class.
Students that miss 2 lessons in a row without notice or excuse may lose their weekly spot should there be a waitlist for vacancies.
If running late to a lesson, please contact us.
Riders more than 15 minutes late with no notice will be marked absent from the lesson and may not be allowed to ride upon arrival.
Students who cancel or reschedule their lessons within 24-hours will be given a make-up lesson to be used within 14 days of the missed lesson.
It is the student's responsibility to contact us to schedule the make-up lesson.
Should the student forgo a make-up lesson, no lesson credit will be given for the missed lesson.
Solsbury Hill does not offer any monetary credit for missed, cancelled or rescheduled lessons, and unpaid spots will not be held in the event of student's absence for any reasons.
Lessons will be held rain or shine unless cancelled by your instructor.
If the trainer cancels for any reason, including illness or severe weather, students will be given a make-up lesson to be used within the same policy outlined above.
In the event that classes are cancelled, students will be notified via text message or phone call.
Make-up lessons must be scheduled and used within 2-weeks of the missed lesson.
Make-up lessons DO NOT roll over as credit.

Vacations and Extended Absences

Vacations or extended absences of 2-weeks or less require 2-weeks' notice to qualify for our make-up and schedule hold policy.
Vacations or extended absences of over 2-weeks require 30-days' notice to qualify for our make-up and schedule hold policy.
Paid lesson times will be held during student's vacation.
Make-up classes can be taken before student's absence or upon their return and fall under the same make-up policy outlined above, unless stated otherwise by instructor.
Any students leaving the program that have not paid to hold their spot will be put on a waitlist to return.
Make-up lessons must be scheduled and used within 2-weeks of the end date.
Make-up lessons DO NOT roll over as credit.